Welcome to Clean Bro, LLC. These Terms and Conditions (“Agreement”) govern all residential and commercial cleaning services (“Services”) provided by Clean Bro, LLC (“Company,” “we,” “us”) to the Client (“Client,” “you”). By booking, scheduling, or receiving Services, you agree to this Agreement.
1.1 Payment for all Services is due within thirty (30) calendar days of the service date.
1.2 Late payments incur a fee of ten percent (10 percent) of the invoice total after 30 days.
1.3 If an invoice remains unpaid after sixty (60) days, an additional twenty percent (20 percent) late fee applies.
1.4 Accounts ninety (90) days past due may be referred to collections. Client is responsible for all associated fees and legal costs.
1.5 If a clean is cancelled or rescheduled within 24 hours of it's scheduled start time there will be a $50 non-disputable charge.
2.1 Services are final upon completion.
2.2 Clean Bro, LLC offers a 24-hour satisfaction window. If you are unsatisfied with a deep clean, move-in or move-out clean, standard clean, commercial clean, or specialty clean, you must notify us in writing within 24 hours of service completion for a potential re-touch or revisit.
2.3 After the 24-hour window, Client assumes responsibility for the condition of the property, including any new or accumulated uncleanliness, damage, or changes caused by occupants, pets, contractors, weather, or third parties.
3.1 Invoices are delivered by email or approved invoicing platforms.
3.2 Accepted payment methods are credit card, debit card, ACH, or an approved online processor.
3.3 Cash and personal checks are not accepted.
4.1 Client must provide safe, lawful, and unobstructed access to the property, including power, water, lighting, climate control, and parking.
4.2 Client must secure and remove fragile, valuable, sentimental, or sensitive items before service. We do not handle cash, firearms, fine art, heirlooms, collectibles, or high-value electronics.
4.3 We do not move heavy furniture, appliances, or items over 25 pounds. We do not clean areas that require ladders over two steps or unsafe reach.
4.4 Client must disclose hazards, pre-existing damage, leaks, infestations, biohazards, mold, construction debris, lead paint, asbestos, or chemical sensitivities before service.
4.5 Client is responsible for kenneling or confining pets and notifying us of any pet-related sensitivities or risks.
5.1 Client acknowledges that certain finishes and materials are inherently delicate or previously compromised, including but not limited to natural stone, marble, travertine, unfinished wood, antique surfaces, oxidized metals, stainless steel with micro-abrasions, painted or peeling surfaces, unsealed grout, and pre-damaged blinds and fixtures.
5.2 Client assumes all risks related to cleaning of such materials, whether we use Client-provided products or standard professional products, unless Client requests exclusion of those items in writing prior to service.
5.3 We do not restore, refinish, or repair surfaces. Cleaning outcomes vary based on age, wear, residue, and prior treatments.
6.1 If Client supplies products, tools, or instructions, Client assumes all risks of use and results.
6.2 We are not responsible for manufacturer defects, product reactions, or incompatibility with surfaces.
Important. The following provisions are intended to the fullest extent permitted by applicable law.
Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or results. No advice or information, whether oral or written, creates any warranty.
Client knowingly and voluntarily releases, acquits, and forever discharges Clean Bro, LLC and its owners, officers, employees, contractors, and agents from any and all claims, demands, losses, liabilities, damages, costs, expenses, actions, and causes of action of any kind or nature, whether known or unknown, arising out of or related to the Services or presence on the property, including alleged negligence, ordinary mistakes, or omissions, premises conditions, acts or omissions of third parties, and theft or loss not caused by our willful misconduct. Client assumes all risks associated with the Services and the condition of the property.
To the fullest extent permitted by law, in no event will Clean Bro, LLC be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, loss of use, loss of data, diminution in value, replacement costs, or business interruption, arising out of or relating to the Services or this Agreement, regardless of the theory of liability and even if advised of the possibility of such damages. If any liability is found notwithstanding the foregoing, the total aggregate liability of Clean Bro, LLC for any and all claims arising out of or relating to the Services or this Agreement will be the greater of zero dollars or the amount Client actually paid to Clean Bro, LLC for Services in the thirty (30) days preceding the event giving rise to the claim. This limitation is a fundamental allocation of risk.
Without limiting the foregoing, we have no liability for pre-existing damage, normal wear and tear, latent defects, acts or omissions of Client or third parties, failure to follow care instructions, pest or moisture issues, weather events, utility failures, delayed access, items left unsecured by Client, or any condition outside our reasonable control.
Client agrees to defend, indemnify, and hold harmless Clean Bro, LLC and its owners, officers, employees, contractors, and agents from and against any and all claims, demands, actions, losses, damages, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: a. Client’s breach of this Agreement, b. Client’s negligence, misconduct, or failure to secure property, c. hazards, conditions, or materials on the property, d. claims by occupants, invitees, or third parties, and e. use of Client-provided products or instructions.
Client waives, and will cause its insurers to waive, any right of subrogation against Clean Bro, LLC to the fullest extent permitted by law.
8.1 Any claim must be submitted to support@cleanbro.co in writing within twenty-four (24) hours of service completion with time-stamped photos and a clear description. Failure to do so constitutes a full and final waiver of the claim.
8.2 Any action or proceeding arising out of or relating to the Services or this Agreement must be commenced within one (1) year after the cause of action accrues. The parties agree that this period is reasonable and forms part of the risk allocation.
We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including severe weather, accidents, illness, supply issues, labor disputes, utility failures, government actions, or acts of God.
We may capture limited before and after photos of work areas for quality control, training, and claim evaluation. Photos will not display sensitive personal information to the extent reasonably practicable.
11.1 Appointment windows are estimates. Delays may occur due to prior jobs or traffic.
11.2 If we cannot access the property at the scheduled time, a lockout fee up to the full service price may apply.
11.3 Cancellations within 24 hours of the appointment may incur a cancellation fee up to the full service price.
Our team members may be employees or vetted independent contractors. We do not provide legal, engineering, restoration, remediation, or other professional advice.
13.1 Good-faith negotiation. The parties will first try to resolve disputes by good-faith discussion within 30 days of written notice.
13.2 Binding arbitration. Any dispute that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Rules, as applicable. The seat of arbitration is Hamilton County, Tennessee. Judgment on the award may be entered in any court of competent jurisdiction.
13.3 No class or representative actions. The parties waive the right to participate in any class, collective, or representative proceeding.
13.4 Small claims option. Either party may bring an individual action in small claims court in Hamilton County, Tennessee.
We provide professional house cleaning and commercial cleaning services in Chattanooga, TN and nearby areas, including deep cleaning, move-in and move-out cleaning, standard recurring cleaning, office cleaning, and specialty add-ons when available.
This Agreement is governed by the laws of the State of Tennessee without regard to conflicts of law principles. Subject to Section 13, exclusive venue lies in state or federal courts located in Hamilton County, Tennessee.
16.1 Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect and will be interpreted to best effectuate the parties’ intent.
16.2 Entire Agreement. This Agreement is the entire agreement between the parties on the subject matter and supersedes all prior or contemporaneous understandings.
16.3 Changes. We may update these Terms by posting a revised version on our website. Continued booking or receipt of Services after the effective date constitutes acceptance.
16.4 Notices. Legal notices to Clean Bro, LLC must be sent to support@cleanbro.co. Notices to Client may be sent to the email on file.
16.5 No third-party beneficiaries. There are no third-party beneficiaries to this Agreement.
By booking a service with Clean Bro, LLC, you confirm that you have read, understood, and agree to these Terms and Conditions.
Contact
Email: support@cleanbro.co
Website: www.cleanbro.co